Essential Beauty & Piercing Knox

Wow! Absolutely wonderful service. I couldn't get an appointment at my usual salon for waxing and was able to book online with Bridgete at short notice. I was blown away by her level of professionalism and expertise. It was a great relief to get a technician who knew correct techniques for a great wax. All staff were friendly and welcoming even though I hadn't been there before. Pricing was cheaper than my usual salon. I will definitely be visiting again! Thanks girls for a great service.

Went in for a lash lift & tint, left utterly disappointed & upset. The lash lift did nothing, I was told my lashes were too short & that it was pretty much my fault that the lift didn’t take. I paid full price. Called the next day to complain and to demand a refund which they agreed. I had to do the refund over the phone as I’m not from the area, each time I called I kept being put on hold and as soon as someone answered I tried to ask to please not put me on hold again as I had been put on hold for over 35mins throughout the course of the day. I spoke with the manager who finally answered the phone and she was so rude, I asked to please not put me on hold as the phone then was disconnected and she just said firmly “I asked you to HOLD”, I wanted to hang up but I needed my refund and remains to wait another 10mins. Then when she finally took my call & found out it was me (as I had complained to Bridgette) she did not apologise for making me wait or her tone. I only was refunded the lift when I wanted the whole refund of the tint as well as the tint didn’t even take to all my lashes. Essential beauty took no responsibility, again stating that it’s my fault because my lashes are too short & it didn’t take. I just want to say that I had a lash lift done tonight elsewhere & they have lifted so well, reassured me that all lashes CAN lift. If you guys had taken ownership & said “we’re sorry, we’re out of practice and it didn’t work on you” and not then demanded my money, I wouldn’t be writing this negative review. But there were too many things that just made this experience atrocious. Fair to say I won’t be returning.